Customer requests for service are initiated and entered into QualxServ's call management system via 1) electronic data interface, 2) FAX/e-mail, or 3) telephone call. Upon receipt of a customer's request for service and validation of service entitlement, calls are routed electronically to qualified, available Field Service Representatives within the customers' service area for dispatch and resolution.  Systemic monitoring of call status and automatic call escalation ensures service requests are promptly and accurately assigned.

Contact Center personnel provide timely updates of call status information and communicate changes to the customer/end user. Customers may also view service call status via the web as well as real time systemic updates when call status is modified.

Upon call completion customer specific (customized) information, as required for special reporting, is captured in addition to normal call closure data.